Platform Status Center

Current Status

Some systems are experiencing issues

School K-12: Curriculum

Common Core Achieve
Normal Service   Common Core Achieve
ConnectED
View list of ConnectED products
Normal Service   ConnectED
Open Learning
View list of Open Learning products
Normal Service   Open Learning
Redbird
Normal Service   Redbird
StudySync
Normal Service   StudySync
Legacy
View list of Legacy products
Normal Service   Legacy

School K-12: Tools

Access Manager
Normal Service   Access Manager
Admin Reporting
Normal Service   Admin Reporting
Assessment
Normal Service   Assessment
my.mheducation.com (log-in, rostering, classes, product selection)
Normal Service   my.mheducation.com (log-in, rostering, classes, product selection)

Technology Used By HigherED and School Customers

ALEKS
Normal Service   ALEKS
LearnSmart
Normal Service   LearnSmart

Higher Education

Connect
Normal Service   Connect
Anatomy Physiology Revealed
Normal Service  
Assignment and Assessment System
Normal Service  
ChemDraw
Normal Service  
LSI
Normal Service  
MH Practice
Normal Service  
NutriCalc
Normal Service  
MHE eBook
Normal Service  
SmartBook
Normal Service  
SmartBook 2.0
Normal Service  
Connect2
Normal Service   Connect2
ConnectMath (Connect hosted by ALEKS / CHBA)
Normal Service   ConnectMath (Connect hosted by ALEKS / CHBA)
LMS Integrations
Normal Service   LMS Integrations
Blackboard
Normal Service  
Brightspace by D2L
Normal Service  
Canvas
Normal Service  
MH Campus
Normal Service  
Create
Normal Service   Create
eBookStore / Shop
Normal Service   eBookStore / Shop
SIMnet
Normal Service   SIMnet
Tegrity
Normal Service   Tegrity
My Bookshelf
Normal Service   My Bookshelf

Study Solutions

redi (beta)
Normal Service   redi (beta)

Current incidents

  • Open Learning
  •  Investigating - We are experiencing unprecedented usage of our platforms. Teachers may experience delays in being able to see student work following student submissions of certain assignments. We have confirmed student submissions are properly recorded, and are now working expeditiously to improve the teacher experience in viewing student work. We apologize for any inconvenience this may have caused.
    Sep 9, 8:00 AM EDT
  • Redbird
  •  Identified - We have received reports of student data not appearing within their Redbird Snapshot reports, and therefore data is not flowing into the teacher class/school/district report. The data was saved and the servers have been restarted, Reports and data will gradually fill in and snapshots be available.
    Sep 16, 4:00 PM EDT

Past Incidents

Monday Sep 21, 2020

No incidents reported.

Sunday Sep 20, 2020
  • Connect - Assignment and Assessment System
    • Fixed - There are currently no issues at this time
      Sep 20, 11:44 PM EDT
    • Investigating - We are currently experiencing an intermittent issue where users may receive a blank page or time out error when accessing Connect assignments. Our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
      Sep 20, 10:07 PM EDT
Saturday Sep 19, 2020

No incidents reported.

Friday Sep 18, 2020
  • Open Learning
    • Fixed - There are currently no issues at this time
      Sep 18, 3:01 PM EDT
    • Investigating - We are currently experiencing an intermittent issue that is preventing users from accessing our product/application; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
      Sep 18, 12:56 PM EDT
  • ConnectED
    • Fixed - There are currently no issues at this time
      Sep 18, 2:52 PM EDT
    • Identified - We are currently experiencing an intermittent issue that is preventing users from accessing our product/application; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
      Sep 18, 12:56 PM EDT
Thursday Sep 17, 2020

No incidents reported.

Wednesday Sep 16, 2020

No incidents reported.

Tuesday Sep 15, 2020

No incidents reported.

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